Terms and Conditions

Last updated:

Who we are

Midsummer-Milano — Via Andegari, 4, 20121 Milano, Italy. Website: https://midsummer-milano.com

Scope & governing law

These Terms apply to your use of the Website and to purchases made through it. They are governed by Italian law, without prejudice to your non-waivable consumer rights in your country of residence.

Updates to these Terms

We may update these Terms. The version in force when you place an order applies, unless a legal or administrative change must apply to existing orders. We will notify you of any material change before order confirmation.

Online shop — how orders work

Availability & destinations

Orders are accepted only for destinations we can serve. If in doubt, contact us before ordering to confirm delivery for your address and items.

Your offer & our acceptance

Submitting checkout creates a binding offer. The automatic receipt you receive is not acceptance. The contract is concluded only when we email your shipping confirmation.

Fixing mistakes

You may correct input errors until you submit the order. If you spot an error afterwards (address, billing, payment method, items), contact us immediately.

Verification & fraud prevention

To protect customers, we may verify information (address, payment, age) and decline or cancel orders if any of the following occurs:

  • payment data is incorrect or unverifiable;
  • credit checks fail;
  • fraud or illegal use is suspected;
  • a technical/processing error occurred;
  • the customer is under 18;
  • delivery is not possible to the address provided.

If we cancel, we will notify you by email and refund any amounts paid.

Lead times & delivery

Our products are handcrafted to order by specialized artisans. Typical lead time: 6–8 weeks. After payment, we will email progress updates until shipment. Outside the EU, import duties and taxes (if any) are borne by the recipient.

Prices, currency & errors

Prices shown at checkout apply to your order and may change without notice for future orders. Currency depends on the delivery country. Despite care, errors can occur:

  • If the correct price is lower, we charge the lower price.
  • If the correct price is higher, we will try to contact you; if unreachable, we will decline the order and email you.

Order size

Website checkout supports shipments up to 5 parcels. For larger orders or trade projects, please contact us for a custom quotation.

Who may purchase

Consumers aged 18+ only.

Payments

Methods

We accept the payment methods shown at checkout (Shopify Payments methods, PayPal, and American Express where available). Use the billing address that matches your statement.

Taxes & totals

Before confirmation, you will see the final price, including applicable VAT, taxes, and delivery charges.

Returns & legal guarantee

Damaged on delivery

If a parcel shows visible damage, please refuse it. Otherwise, inspect items on arrival and contact us promptly with photos.

Faulty or non-conforming items (EU legal guarantee)

EU consumers benefit from a legal guarantee of conformity (generally 2 years). If an item is faulty or not as described, you may request repair or replacement, or—where appropriate—a price reduction or a refund. Contact info@midsummer-milano.com as soon as reasonably possible after discovering the issue. This does not limit your statutory rights.

Change of mind — standard products from authorized dealers

For standard, non-custom products purchased from an authorized dealer, you may return within 10 days for store credit of the merchandise price. Outbound/return shipping and a 15% restocking fee will be deducted.

Custom / made-to-order products (online sales)

All products sold on our Website are made to your specifications (size, padding, fabrics). They are personalized and non-returnable, except for defects or non-conformity under the legal guarantee. Photos are examples; after purchase we confirm colors and materials with you. For special measurements or materials, we provide a personalized quote before payment. One-of-a-kind ready products follow the “standard products” rule unless further customization is requested.

Care & maintenance (summary)

  • Natural materials (cotton, linen, horsehair, wool) settle with use; slight compression is normal.
  • Handle carefully; transport flat; do not pull by handles.
  • Do not use solvents or chemicals; avoid irons, hairdryers, steamers, or water.
  • Rotate head-to-foot weekly for the first 3 months, then twice monthly; flip seasonally (winter/summer sides).
  • Use a ventilated base; avoid electric blankets; protect with a breathable cover.
  • Unwrap within 24 hours or open packaging to allow airflow. A natural scent may be present initially and will dissipate.

Warranty & renovation service

Springs: 15-year commercial warranty on spring integrity. Register at /pages/warranty. This warranty does not affect your statutory rights.

Renovation service: for older mattresses we can disassemble, air, re-card fibers, replace springs if needed, and add a new cover. The renovated unit carries an additional 15-year commercial warranty. Costs: freight to/from Italy + 20% of original price (labour + new cover).

Liability

We are liable for damages arising from our breach of contract or statutory duty, subject to applicable law. We are not liable for:

  • third-party use of products;
  • reliance on erroneous Website information (unless due to our gross negligence or wilful misconduct);
  • risks inherent in electronic communications (delays, interception, malware);
  • content of third-party websites linked to/from the Website.

Nothing excludes or limits liability where unlawful to do so.

Complaints & ODR

We aim to resolve issues quickly. Contact us by email or post (see “Who we are”). EU consumers may also use the Online Dispute Resolution platform: https://ec.europa.eu/odr.

Privacy, cookies & IP

Your personal data is processed according to our Privacy Policy and Cookie Policy. Website content is protected by intellectual-property laws; all rights reserved.

Jurisdiction

If you are a consumer, you may bring actions in the courts of your place of residence or in Milan, Italy, as permitted by applicable law. Otherwise, exclusive jurisdiction is the courts of Milan, Italy.

Sleep style questionnaire

Learning to listen to how we sleep

We spend about one third of our lives sleeping, yet we rarely stop to look at how we actually sleep. Answer a few questions to observe your own way of sleeping and discover which sleep profile describes you best.

1. During the night, you more often…
2. Your sleep is…
3. In the morning you…
4. During the night…
5. When you imagine ideal comfort, you think of a surface that is…
6. For you, the bed is mainly…

Your sleep profile is a starting point, not a label. Now that you know how your body tends to sleep: more Sensitive, Balanced or Structured. We can help you turn these insights into a concrete sleep system: the right materials, layers and seasonal combinations for your way of resting.
Share your answers with a Midsummer expert and we’ll:
• interpret your profile in more detail,
• suggest the most suitable Midsummer mattress or bed system,
• recommend seasonal toppers and accessories to keep your comfort stable all year round.
Sleep is personal. Your bed should be too.
Fill in the form and we’ll get back to you with a tailored suggestion.

Please proceed with your enquiry.

Thank you for your interest in Midsummer-Milano. Your brochure will open shortly.

Sorry, something went wrong. Please try again.

Directions (Google Maps)

Hours: Mon–Fri 09:00–12:00 and 13:00–18:00 (Milan time). We’ll confirm your appointment by email.

Thank you. We have received your appointment request and will confirm by email.

Thank you. We will call you back as requested.

Thank you for your message. We’ll get back to you shortly.