Terms and Conditions

About these Terms

Please read these Terms before using https://midsummer-milano.com (the “Website”).
By using the Website or purchasing from it, you agree to these Terms. These Terms are governed by Italian law, without prejudice to any non-waivable consumer rights in your country.

Updates to the Terms

We may revise these Terms from time to time. The version in force when you place an order applies, unless a legal or administrative change must apply to existing orders. We will notify you of material changes before order confirmation.

Online Shop – Purchase Conditions

Availability and destinations

Orders are accepted only for destinations we can serve. If in doubt, contact us to confirm delivery to your address for the items you wish to buy.

Order process and acceptance

Your order becomes a binding offer when you confirm checkout and receive an automatic receipt.
This receipt is not acceptance. We accept your offer only when we email shipping confirmation.

Fixing mistakes

If you made an error (address, billing, payment method, items), contact us immediately. You can edit details until you submit the order.

Verification and fraud prevention

To protect customers, we may verify information (address, payment, age) and decline or cancel orders if:
• payment data is incorrect or unverifiable,
• credit checks fail,
• fraud/illegal use is suspected,
• a technical/processing error occurred,
• the customer is under 18,
• delivery is not possible to the address provided.

If we cancel, we’ll notify you by email and refund any amounts paid.

Production and delivery times

Our products are handcrafted to order by specialized artisans. Typical lead time: 6–8 weeks. After payment, we’ll email progress updates until shipment.

Prices and errors

Website prices are shown at purchase time and may change without notice (not affecting accepted orders). Despite best efforts, errors can occur.
• If the correct price is lower, we charge the lower price.
• If the correct price is higher, we’ll try to contact you; if unreachable, we’ll decline the order and email you.

Order size

Website checkout supports shipments up to 5 parcels. For larger orders, contact us for a custom shipment.

Who may purchase

You must be 18+. We sell to consumers only.

Payments

Currency

Currency depends on delivery country. Changing the delivery country may change prices and shipping.

Methods

We accept Shopify Payments methods, PayPal, and American Express only. Use the billing address that matches your statement.

Taxes and totals

Before confirmation you’ll see the final price, including applicable VAT, taxes, and delivery charges.

Returns – General

Once delivered, you are responsible for the goods. Refuse parcels with visible damage. Inspect items on arrival.

If you receive a faulty or incorrect item, you may:
• return it for a full refund (including delivery), or
• keep it with an appropriate price reduction.

Contact info@midsummer-milano.com within 5 days of receipt. Provide photos of the issue. Returns must be sent in original condition and packaging.

If you change your mind about a standard product purchased from an authorized dealer, you may return it within 10 days for store credit of the merchandise price. Outbound shipping, return shipping, and a 15% restocking fee will be deducted.

Note: these general return options do not apply to custom products (see next section).

Returns – Online Sales of Custom Products

All products sold on our Website are made to order to the customer’s specifications (size, padding, fabrics). They are personalized and non-returnable.
Photos on the site are examples; after purchase we confirm colors and materials with you. If special measurements or materials are requested, we’ll provide a personalized quote before payment.
One-of-a-kind ready products follow the standard return rules unless further customization is requested.

Care and Maintenance (summary)

• Our mattresses use natural materials (cotton, linen, horsehair, wool) and adapt with use; slight compression over time is normal.
• Handle carefully; transport flat; do not pull by handles.
• Do not use solvents/chemicals; avoid irons, hairdryers, steamers, or water.
• Rotate head-to-foot weekly for the first 3 months, then twice monthly. Flip seasonally (winter/summer sides).
• Use a ventilated base; avoid electric blankets. Protect with a quality cover.
• Unwrap within 24 hours or open packaging to allow airflow. A natural scent may be present initially and will dissipate.

Warranty and Renovation Service

Springs are covered by a 15-year warranty. Register at www.midsummer.com.
We offer an exclusive renovation service for older mattresses: disassembly, airing, re-carding, spring replacement if needed, and a new cover. The service carries an additional 15-year warranty.
Costs: customer covers freight to/from Italy + 20% of original price (labor + new cover).

Liability

We are liable only for damages arising from our breach of contract or statutory duties, subject to applicable law. We are not liable for:
• third-party use of products,
• reliance on erroneous Website information (unless due to our gross negligence or willful misconduct),
• risks inherent in electronic communications (delays, interception, malware),
• content of third-party websites linked to/from the Website.

Complaints and ODR

Email or post us with any complaint. You may also use the EU Online Dispute Resolution platform: http://ec.europa.eu/odr.

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Directions (Google Maps)

Hours: Mon–Fri 09:00–12:00 and 13:00–18:00 (Milan time). We’ll confirm your appointment by email.

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