Terms and Conditions
Please ensure you carefully read the terms and conditions before accessing https://midsummer-milano.com/ ('Website').
Your use of our Website and purchase of items from it confirms your agreement with the following terms and conditions. Since they can be amended from time to time, we encourage you to periodically check this page for any updates. These terms and conditions, as well as any disputes or claims related to or arising from the use or purchase of products on the website, shall be governed by the laws of Italy, to the extent of the consumer's rights under the laws of their country.
We reserve the right to periodically review and amend these terms and conditions. Your order will be subject to our policies, terms, and conditions at the time of purchase, except when they must be altered by law or governmental authority, in which case they will apply to previously placed orders. We will notify you of any changes to these policies, terms, and conditions prior to sending your order confirmation. If you fail to notify us of your acceptance of the revised policies, terms and conditions within seven working days, we will cancel your offer and inform you via email.
Purchase Conditions for Online Shop
Presently, we can only satisfy your order if the shipping destination is a country where we operate. Please contact us if we are able to deliver in your specific country and address according to the items you are interested in.
Your offer becomes binding as soon as you confirm your order and your receipt is generated. The receipt serves as an automatic confirmation of receipt of your offer. Nonetheless, this acknowledgment does not indicate that your offer has been accepted and we reserve the right to reject it even after the automatic confirmation has been issued.
If your offer is accepted, we will send you an email confirmation once the ordered product has been shipped. If you make any mistakes when placing an order, please contact us and we shall be delighted to assist you. Nevertheless, we advise you to always double-check the details before confirming the order. Before submitting your order, feel free to modify any information you provide, such as delivery or billing addresses, credit card details, or the items in your basket.
To protect consumers and ensure the security of online shopping, we reserve the right to verify the information you provide to prevent fraudulent activity. Such checks may involve verifying your address and payment details.
In the following circumstances, we have the right to cancel your order or refuse a purchase, without any responsibility or costs. We will notify you via email of any necessary actions and commit to resolving the issue as well as refunding any previously paid amounts in full. This may include situations such as incorrect or unverifiable payment information, lack of credit evaluation approval, orders placed for fraudulent or illegal purposes, unintended errors during website payment processes, suspicion of the user being under the age of 18, or the Company being unable to deliver to the specified address.
All our products are made in slow manufacturing by specialised craftsmen, who work with purely artisanal processes that consequently require a very different timeframe from their more industrially manufactured counterparts. Since the products are customised and made only on request, this results in delivery times of up to one and a half to two months. Once the order has been placed and paid for, we will contact you and notify you of the start and progress of the work until the product is shipped.
We cannot assure you that there will not be any errors in pricing, spelling, or other inaccuracies. However, we will verify prices during the confirmation procedures. If the accurate price is less than the amount specified, we will charge you the reduced amount. If the correct price is higher than the price exhibited on the website, we will make an effort to get in touch with you. If we are unable to reach you, we will decline the proposal and inform you via email.
We can process orders of up to 5 parcels through the website: for orders of more than 5 parcels, please contact us directly via the contact details provided on our website and we will arrange a customized shipment.
Purchases are covered by your country's legal warranty for conformity of products.
To make a purchase at https://midsummer-milano.com/, you must be 18 years or over. We solely accept requests from individual consumers.
Methods of Payment for Online Purchases
The relevant currency will depend on your delivery location. Please be reminded that shifting the delivery country may impact the cost and delivery charges.
Our accepted payment methods include those supported by the Shopify Payments system, PayPal, and American Express. Please note that we do not accept any other payment methods. If you attempt to pay using a non-accepted method, we will not be held responsible for any financial loss or other damage caused as a result of such action. Please ensure that the billing address matches the address on the billing statement.
Prices and VAT are inclusive of value-added tax (VAT) and delivery charges for every order. Before confirming your order, you'll be informed of the final price, which includes all taxes, VAT, and other expenses.
The prices displayed on the website reflect the prices at the time of purchase. We retain the right to modify prices without prior notification, but it shall have no bearing on already acknowledged orders. We make every effort to minimize mistakes in the information furnished; however, pricing, spelling, or other inaccuracies may occasionally occur. We will examine the prices during the verification process. If the accurate price is lower than the indicated one, we will charge you the lesser amount. If the actual price exceeds the price displayed on the website, we will endeavour to reach you. In case we are unable to contact you, we will turn down the offer and notify you by electronic mail.
General Conditions on Returns
Please remember that once delivery has been completed, you are accountable for the products you have ordered. Should the packaging display any sign of damage, kindly refuse the shipment. While not affecting your legal rights, it's mandatory for you to examine the products for any defects. If no issues are detected, please inform us of any claims. In the event of receiving faulty or incorrect products, you have the right to return them for a full refund, including delivery costs. Additionally, you may opt to keep the items and request a price reduction.
We urge you to examine all items carefully upon receipt. In case of any issues with your order, please contact our Customer Service within 5 days of receiving the item via e-mail at info@midsummer-milano.com. If you receive a damaged, defective, or incorrect item, we will refund your shipping fees and replace it within 10 days of your receipt. The return process requires taking a photo of the damaged, defective, or incorrect item, contacting Customer Service, sending an email to info@midsummer-milano.com and arranging for repackaging and return. The item must be in new condition and its original packaging for any returns to be accepted. If you change your mind regarding an item or if you're dissatisfied with your purchase from an authorized dealer, you may return it within 10 days of delivery for a store credit refund of the original merchandise price. Shipping fees will be deducted from the refund. Additionally, you'll be responsible for the cost of return shipping and a restocking fee of 15% of the purchase price.
Please note that these return policies don't apply to custom products with non-standard measurements or custom paddings. Return requests must be made within 10 business days from the delivery date and, upon approval, return shipping should be confirmed within the next 10 business days. Our shipments are meticulously packaged to ensure their safe delivery, therefore it is recommended to retain the original packing materials, original receipt, as well as all labels/tags for any item that requires a return. If any part of the original packing material is damaged during the delivery process, you will need to supply additional material to make up for it. Further details will be given upon approval of the return.
Specific Return Policy for Online Sales
We produce bespoke products upon request, utilizing intricate handcrafted practices and emphasizing a significant amount of customisation. This applies to all products available on our website: items that can be bought are made specifically upon the customer's request and to their specified characteristics, hence they are to be considered personalised products and, as such, not subject to returns policies (like mattresses, since the "return policy does not apply to custom products with non-standard dimensions or custom padding"). The photo shown is just a sample of a potential basic colour and material combination that will be specially made upon order. Hence, selecting this particular version is a conscious decision for customisation. Silence will be taken as confirmation that the standard version is satisfactory, yet it will still be deemed as an intentional choice of combination.
After your purchase, we will contact you to confirm the colours and materials for the product that will be delivered. If your desired product requires special measurements or materials not found in our catalogue, we will provide a personalized estimate before payment. It is important to note that even if the configuration shown in the photo remains unchanged, the product is still considered custom-made and is non-returnable. This policy does not apply to one-of-a-kind or comparable products, which are subject to standard return policies unless further customization is requested. For all other products, the product description outlines various options that are available, and customers can contact us for further information.
Items must be returned in their original state and packaging, complete with all labels attached, unless they were originally defective. As such, the items must not be damaged, soiled, washed, altered, or worn, and all of their labels and tags must remain intact. Midsummer Milano retains the authority to assess the condition of the returned item and to determine whether or not to issue a refund.
Care and Maintenance
Purchasing a Midsummer mattress is a wise investment for your sleep quality and the high-quality materials used. We would like to remind you that performing regular maintenance on your bedding is essential to increase your mattress's lifespan.
The Midsummer mattress is made from 100% natural materials, including cotton, linen, horsehair, and wool, which adapt to your sleeping habits and body shape. Through use, the materials compress and the thickness of the used surfaces may decrease over time.Upon receiving your mattress, you may notice a mild scent, which is completely normal due to the use of natural materials. The scent will dissipate within a few weeks.
Our Midsummer mattresses are made from natural materials, which are heavier than synthetic materials. Therefore, we recommend handling them with care. Once the cardboard box has been removed, the mattress must be transported in either the cellophane or cotton bag with the utmost caution. Please refrain from using the mattress handles. As the mattress is entirely handcrafted, it may exhibit stitching inaccuracies. Do not use any solvents or chemicals on the fabric.
During winter and summer seasons, turn the mattress over (upside down) as Midsummer mattresses have two sides - one for winter and one for summer. Also, rotate the mattress (head-feet) once a week for the first three months and then at least twice a month afterward. Carry the mattress flatly. in a flat position, as the springs are prone to collapse if it is moved upright. If this should occur, the mattress will return to its original dimensions after a few weeks of regular use. Avoid placing the mattress on an unsuitable bed frame and do not jump on it. It is also recommended to avoid using an iron or hair dryer on the mattress fabric.
To eliminate dust, brush lightly or use a low-powered vacuum cleaner. It is important to note that to sanitize the mattress, steam vaporisers or steam sterilizers should not be used as this will not resolve mild issues. However, exposing the product to water, washing or ironing it will have an adverse effect on its consistency and longevity.
To ensure optimal performance, it's crucial that the mattress is placed directly on a ventilated support. We advise against using electric blankets, as this may impact the product's uniformity and durability. It is considered best practice to safeguard the product with a high-quality mattress cover.
Unwrap the packaging within one day of delivery. Otherwise, open it to ensure adequate air circulation, preventing the buildup of moisture. A period of adaptation is always necessary upon purchasing a new mattress. It's normal to require several weeks or more to become accustomed to your new mattress, particularly if you've been sleeping on a different one for an extended period of time. The flakes in your mattress serve to firmly secure the padding. They are designed to break under immense pressure, but are simple to replace.
15 Years Warranty and Exclusive Renovation Service
Our mattresses come with a 15-year warranty for spring breakage. Register your mattress and activate the warranty at www.midsummer.com. Proper maintenance can extend the lifespan of our mattresses indefinitely. Hence, we provide an exclusive renovation service for older mattresses, which restores them to a nearly-new condition. The service involves disassembling the mattress, airing out the natural materials for an appropriate duration, restoring the original softness by re-carding them, replacing any potentially damaged springs (which is highly unlikely), and finally assembling everything anew with a brand new cover. Following this, your mattress will feel and function as if it were brand new and will be covered by an additional 15-year warranty. You will still relish the comfort of your mattress while also making a positive impact on the environment, as it will not end up in a landfill. The customer will be responsible for the cost of shipping and returning the mattress to Italy, along with a flat fee of 20% of the original cost to cover labour and the replacement cover.
Responsibility
Our liability is limited to damages that arise from our breaches of contractual obligations or liabilities as defined by applicable law. If any activities on https://midsummer-milano.com/ have caused you harm, our liability will be limited to damages to Midsummer products and the reasonable and verifiable costs incurred to detect the cause and extent of harm resulting from our breach of contract or liability as defined by applicable law, as well as the reasonable and verifiable costs incurred to prevent and limit such harm. We accept no responsibility for any damages suffered by third parties due to the usage of our products.
We also disavow any liability for improper usage of our products. Within the limits of the law, we deny any obligation for damages brought about by any erroneous information on the Website. These exceptions do not apply in the situation where the damages are caused by our gross carelessness or intentional wrongdoing. While we endeavour to safeguard and uphold the confidentiality and security of our customers' personal information, we cannot provide an absolute assurance of security with regard to online transmission of data and payments. Insofar as permitted by law, we waive any responsibility for loss or harm resulting from reliance on electronic communication, which includes but is not limited to harm resulting from slow or incorrect information delivery.
We do not take responsibility for any potential communications, interception, or manipulation by third parties or computer programs, as well as the transmission of viruses. Additionally, we disclaim any liability for the use or content of internet sites accessible via the links found on this website. We also disclaim any liability for the use or content of sites that contain links to this website. We take no responsibility for the use or content of any websites accessible through links provided on this website. Likewise, we assume no responsibility for the use or content of any websites that contain links to this website.
Complaints
If you have any complaints regarding your purchase, please do not hesitate to get in touch with us via email or regular post. You may also choose to file a complaint through the EU Commission's online dispute resolution service. Kindly visit http://ec.europa.eu/odr to file your complaint.